Refund & Return Policy
Effective Date: October 14, 2026
Last Updated: November 14, 2026
At Acacia Root Bark, we take great pride in delivering high-quality, 100% pure, and ethically sourced botanical raw materials. If you are not entirely satisfied with your purchase, we are here to support you with a straightforward, transparent return process.
1. 30-Day Return Window
We offer a 30-day return policy, giving you 30 calendar days from the date of package delivery to submit a return request.
To qualify for a return:
The product must be unopened, unused, unadulterated, and in its original heat-sealed or vacuum-sealed packaging.
All original labels, seals, and batch tags must remain intact.
You must present a valid order confirmation number or proof of purchase.
2. Non-Returnable & Exempt Items
Due to safety, quality control, and the natural biological characteristics of raw botanical goods, the following items are non-returnable:
Opened or Unsealed Goods: Any bags of root bark (whole, shredded, or powdered) where the original security or heat seal has been broken or tampered with.
Bulk & Custom Orders: Wholesale or commercial bulk orders exceeding 5 kg.
Clearance / Final Sale Items: Products marked as clearance, closeout, or final sale.
3. Damaged, Defective, or Incorrect Shipments
Please inspect your shipment immediately upon arrival. If your parcel arrives damaged in transit, defective, or contains an incorrect product, contact customer service within 48 hours of delivery at info@acaciarootbark.store] with the following details:
Your 4-digit or 5-digit Order ID.
A brief explanation of the issue.
High-resolution photos showing the outer shipping box, shipping label, and damaged inner product packaging.
Once verified, our support team will issue a prepaid return shipping label and immediately dispatch a free replacement or initiate a full refund.
4. Step-by-Step Return Process
To request a return for an eligible item:
Submit Request: Email Info@Acaciarootbark.storestating your order number and the reason for the return.
Receive Authorization: If approved, you will receive a Return Merchandise Authorization (RMA) number and our authorized return warehouse address.
Pack Securely: Box the sealed item securely in protective packaging, including your order slip or RMA number inside the carton.
Please note: Returns sent to our fulfillment center without prior RMA approval will be rejected and returned to sender.
5. Return Shipping Fees
Standard Returns: The buyer is responsible for all return shipping costs unless the return stems from our fulfillment error (e.g., defective goods or wrong product shipped).
Tracking & Insurance: We strongly recommend shipping returns via a trackable carrier service (USPS, UPS, or FedEx) and purchasing postal insurance. We cannot issue refunds for items lost or damaged in transit back to our facility.
6. Refunds & Payment Processing
After your return is delivered to our fulfillment warehouse, our team will inspect the item within 2 business days to verify seal integrity:
Approved Refunds: Upon approval, your refund will be issued directly to your original payment method. Credit card processors generally reflect returned funds within 5 to 10 business days.
Late or Missing Refunds: If you have not seen the credit after 10 business days, verify your account statement with your banking institution or credit card provider. If unresolved, contact Info@Acaciarootbark.store
7. Product Exchanges
We only offer direct product exchanges for items that arrive defective, damaged during transit, or incorrectly fulfilled. If you require an exchange for the exact same item and quantity, contact customer support at support@[yourdomain.com].
8. Customer Support
For questions, return status updates, or general policy inquiries, reach out to our support team:
Email Support: Info@Acaciarootbark.store
Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Response Time: All inquiries are answered within 24 business hours.